Client Letters

Below are examples of the many letters Olis receives from users of our instruments.
Click on more to read the full text of each.

“In my opinion, the technological support that OLIS provides is without question way beyond what would be expected by any company! ... OLIS is truly a leader in instrumentation for people who are interested in a variety of problems in kinetic and mechanistic work.” ... more

—Michael D. Johnson, Ph.D.,
Associate Professor,
Department of Chemistry
New Mexico State University

“I have dealt with a lot of instrument vendors in my 15 years as an analytical chemistry professor, but I have never found a vendor as responsive and helpful after the sale as OLIS.” ... more

—Lawrence E. Welch,
Associate Professor and Chair, Chemistry
Knox College

“There is no other commercial instrument that comes close to this combination of capabilities.”... more

—Christopher Moser, Ph.D.,
Associate Director, Johnson Research Foundation

“Overall, I have been pleased in all my interactions with Olis. Their instruments, workmanship, technical expertise and assistance are all world class.” ... more

—Sriram Krishnaswamy,
University of Pennsylvania

“With signal averaging, we were able to obtain what I think are data that no one has previously reported—direct evidence of transition from random coil to alpha helix in the presence of increasing dioleoyl phosphotidylserine concentration
in vesicles. The data are spectacular.” ... more

—Thomas P. Sakmar, M.D.,
Rockefeller University

“To anyone looking at low light level chemiluminescent or bioluminescent reactions, or wishing to obtain spectral and kinetic data on transient or precious biological samples the rapid scanner is a must. A wonderful instrument!!” ... more

—Dr. Russell Hart,
SeaLite Sciences, Inc.

“I am continually amazed at the capabilities of the instrument...It is very exciting to gain new insight so quickly.” ... more

—Dr. Charles B. Grissom
The University of Utah

“...even the brief training my postdocs received on the Olis has allowed us to become quite comfortable in its operation. We have been using it as though it has always been in the lab.” ... more

—Dr. Paul F. Cook,
The University of Oklahoma

“I am more than satisfied with the performance of the machine and its versatility.” ... more

—Dr. Denise A. Mills,
Michigan State University

Email from Dr. Kai Griebenow

Earlier than most, new Olis DSM 10 CD spectrophotometer owner Dr. Kai Griebenow experienced Olis service. Here are two e-mails received in the early and late afternoon of one day:

April 30, 2002 at 2:30 pm
Hi everybody, I just wanted to let you know that I just received the board, put it in—and viola, we are back. Problem solved. Diagnosis (luckily for me...all my imprecision) correct. Faulty part is on the way back to you. Pretty good turn around time - from system down and diagnosis to system up with replacement parts 24 h. Thanks to Rich too. Kind regards, Kai

April 30, 2002 at 4:45 pm
Dear Julie,
You [once] asked me for the opinion on the instrumentation for the www site or the German interest people. You can go ahead and use my last e-mail (after re-phrasing) which is basically the highest praise the tech-support in any company can get. I have never ever seen an instrument getting fixed within 24 h including diagnosis of the problem and sending of the replacement part. That was certainly a record - in particular when considering that your phone and e-mail were cut-of half the day when the incident occurred. Thanks again, Kai

P.S. I better wait with the software evaluation until we have ironed out all the cute little bugs.