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Contact Technical Support

Questions or comments?

US & Canada: (800) 852-3504 Worldwide: (706) 353-6547

techsupport@olisweb.com

Warranty Extensions

All OLIS clients are encouraged to keep their instruments under warranty for immediacy of support and repairs and (frankly) for our fiscal stability. Our full staff is available to every user of all OLIS equipment for free under the first year warranty. Your need for support will not end at that point, and our need for your assistance in covering the costs of top quality support personnel, immediate repair/ replacement hardware, and software updates does not end either. By honoring our request for an annual warranty extension at less than 5 % of the original purchase price of each OLIS product, we both win. Thank you for helping us offset the price of keeping top tier support staff in place for your use. Request a price quotation for a single or multiple year warranty extension here. [sales@olisweb.com]

 

Olis Closed-Cycle Cooling System Problems

Symptom: Lamp keeps turning off

Probable Cause: The flow volume in the closed-cycle cooling system is too low.

SOLUTION: Adjust flow volume.

Leave the lamp turned off and leave the CCCS hooked up and plugged in.

Open the CCCS lid by turning the screw-top latch with a flat-head screwdriver.

Lift lid and locate the valve with the clear plastic handle.

Turn the valve CLOCKWISE to shut off the flow completely (the red light on the front of the CCCS should go out, if it is not already out). This establishes a starting point for flow adjustment.

Turn the valve COUNTER CLOCKWISE just until the red light on the front of the CCCS comes on. Then, turn the valve COUNTER CLOCKWISE about 1/16 of a turn further (just enough to ensure that the red light will stay on).

Close the lid and relock the hatch.

Read more about the Olis Closed Cycle Cooling Box.

 

 
 
130 Conway Drive | Suites A, B & C | Bogart, GA 30622 | 1-800-852-3504 | Phone: (706) 353-6547 | Fax: (706) 353-1972 | Email: sales@olisweb.com