If the list of trouble-shooting guide-lines below do not address your problem, call or email us for assistance. You will receive person-to-person help immediately or as soon as we can get back with you. If repairs are needed, we will decide together whether it can be done at your end or here. We encourage the former, since it saves time and money.
Often a problem can be resolved very quickly with a phone call. Occasionally, problems are more complex, necessitating further diagnosis or a remote-access session. (We use www.gotomeeting.com to jump onto your computer, at your invitation, of course!) Some problems can be answered by the assembly team, others need to be evaluated by our programming staff, and some require the expertise of a staff scientist. Each of these resources is available to you through technical support. Contact Elisabeth at firstname.lastname@example.org or email@example.com.
Our Service Policy
The list below reflects some common problems and questions that Olis clients have had in recent years. Each topic links to an appropriate manual or solution for the problem.
Artifacts observed in single-beam source output curves of Cary 14s and 17s and other grating monochromator instruments (a technical memo from original Cary documentation, Nov. 1, 1971)
SpectralWorks software manuals available in PDF format.
Information and description of the Titrator Control Panel in SpectralWorks.
Maximum Digital Filter Size for Various Data Collection Parameters
Standard test for Rapid Scanning Fluorescence Emission
Problems & Solutions: Olis Modernized Cary 14/17
Closed Cycle Cooling Box Problems & Solutions
Fixed Wavelength & Conventional Scanning with a RSM 1000
Converting to RSM 1000 from Absorbance to Fluorescence Mode
Converting RSM 1000F to Polarization of Fluorescence
Instructions for mounting the Olis DSM CD Module
Calculating the Spectral Bandpass of the Olis RSM
Cary shutter problems and solutions
Symptoms which look like "drift" in an Olis RSM and what can cause them.
Wavelength Calibration for the Olis RSM 1000
Maintenance of the Olis Cooling Box
NEW Educational Resource!
Electromagnetic waves and circular dichroism: an animated tutorial
by András Szilágyi
If you are interested in receiving copies of any of these documents, please send us an email with your request.