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Technical Support | FAQ | Product Applications |
| No one provides better, more immediate technical support |  |
Contact Technical Support Questions or comments? US & Canada: (800) 852-3504 Worldwide: (706) 353-6547 |
Warranty Extensions All OLIS clients are encouraged to keep their instruments under warranty for immediacy of support and repairs and (frankly) for our fiscal stability. Our full staff is available to every user of all OLIS equipment for free under the first year warranty. Your need for support will not end at that point, and our need for your assistance in covering the costs of top quality support personnel, immediate repair/ replacement hardware, and software updates does not end either. By honoring our request for an annual warranty extension at less than 5 % of the original purchase price of each OLIS product, we both win. Thank you for helping us offset the price of keeping top tier support staff in place for your use. Request a price quotation for a single or multiple year warranty extension here. [sales@olisweb.com]
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Support If the list of trouble-shooting guide-lines below do not address your problem, call or email us for assistance. You will receive person-to-person help immediately or as soon as we can get back with you. If repairs are needed, we will decide together whether it can be done at your end or here. We encourage the former, since it saves time and money. Often a problem can be resolved very quickly with a phone call. Occasionally, problems are more complex, necessitating further diagnosis or a remote-access session. (We use www.gotomeeting.com to jump onto your computer, at your invitation, of course!) Some problems can be answered by the assembly team, others need to be evaluated by our programming staff, and some require the expertise of a staff scientist. Each of these resources is available to you through technical support. Contact Elisabeth at elisabeth@olisweb.com or techsupport@olisweb.com. The list below reflects some common problems and questions that Olis clients have had in recent years. Each topic links to an appropriate manual or solution for the problem. SpectralWorks software manuals available in PDF format. Information and description of the Titrator Control Panel in SpectralWorks. Maximum Digital Filter Size for Various Data Collection Parameters Standard test for Rapid Scanning Fluorescence Emission Problems & Solutions: Olis Modernized Cary 14/17 Closed Cycle Cooling Box Problems & Solutions Fixed Wavelength & Conventional Scanning with a RSM 1000 Converting to RSM 1000 from Absorbance to Fluorescence Mode Converting RSM 1000F to Polarization of Fluorescence Instructions for mounting the Olis DSM CD Module Calculating the Spectral Bandpass of the Olis RSM Cary shutter problems and solutions Symptoms which look like "drift" in an Olis RSM and what can cause them. Wavelength Calibration for the Olis RSM 1000 Maintenance of the Olis Cooling Box NEW Educational Resource!Electromagnetic waves and circular dichroism: an animated tutorial by András Szilágyi If you are interested in receiving copies of any of these documents, please send us an email with your request.
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